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 Frequently Asked Questions 

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Returns and Exchanges

What is the Return policy for products purchased at your store?
For detailed information on our Returns and Exchange policy please refer to our Sale Terms and Conditions at:
Getting Started with a Return or Exchange

To get a return authorization number and instructions for your return:

1. Log on to "My Account" and click on Returns and Exchanges
2. Select the order that includes the item(s) to be returned or Exchanged
3. Select the item(s) you need to return and complete the necessary information
4. Submit your return/exchange
5. Look in your email for an RMA number and address information for your return within 24-48 hours

How long does it take to complete a Return or Exchange

The complete Return/Exchange process depends on how soon we receive the returned merchandise. As soon as we receive your returned merchandise we will need to review them and process any credits or exchanges. This process can take 24-48 hours (it may take longer during or after Major Holidays) from receipt. For credits or charges relevant to a return please allow a week to ten days before they will appear on your account.

As soon as we ship your exchanged items, we will send you an email confirming shipment. You can check the details of your exchange/return by logging to "My Account" using your email and account number.



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